Diversity, equity, and inclusion is at the heart of VLS's mission and work, and a DEI lens is brought to all aspects of VLS. VLS's board of directors reflects the population VLS serves and is diverse in age, financial capacity, gender, lived experience, race, sexual orientation, and skillset. 

All veterans served by VLS are economically disadvantaged and a significant percentage are from historically marginalized/ underrepresented populations. Approximately one quarter of VLS clients identify as Black/African American and Latinx, even though only 7% of Massachusetts veterans are people of color. Approximately 14% of clients are women even though women make up only 6% of all veterans in Massachusetts. And while about 20% of Massachusetts veterans have a service-connected disability, more than 56% of VLS clients have a diagnosed disability. VLS works intentionally to ensure that populations that have been historically underserved have access to justice, and it also works to remove systemic barriers that impact these populations.

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At the staff level, VLS is women-led and leadership prioritizes DEI in recruitment, retention, and operations. VLS has a small but diverse team, approximately half of whom identify as part of an underrepresented group. VLS has a DEI officer on staff who continually provides resources and offers support to all team members to help ensure a welcoming and inclusive workplace for all. VLS's objective is to attract and keep talented team members to best serve our veterans.​​